Overview

We are seeking an experienced Healthcare Application Support Lead to provide L2 production support for Guiding Care integration workflows and related healthcare applications. The role requires strong production support expertise, .NET development knowledge, healthcare domain experience, and the ability to lead critical incident management activities.

Locations: Bengaluru, Hyderabad, Chennai, Pune | Work Model: Hybrid

Key Responsibilities

• Provide L2 production support for Guiding Care integrations and healthcare applications.
• Debug API calls, middleware logs, and SQL data issues.
• Perform root cause analysis and implement minor bug fixes/patches using C/.NET.
• Develop automation scripts for configuration validation and regression testing.
• Collaborate with L2 Support, Development, and QA teams on hotfixes and releases.
• Monitor integration endpoint performance and resolve bottlenecks.
• Maintain knowledge base articles for recurring issues and resolutions.
• Participate in 24x7 on-call rotation and flexible shift support model.

Required Skills

• Extensive experience in technical support, system administration, or development on healthcare management systems.
• Experience in .NET (C, ASP.NET, SQL Server) and Guiding Care.
• Experience with claims processing, benefits management, and provider network management.
• Strong healthcare knowledge including Medicare, Medicaid, and insurance concepts.
• Hands-on experience with system integrations and REST APIs.
• Strong SQL skills with ability to write and troubleshoot complex queries.
• Ability to communicate effectively with internal and external stakeholders during major incidents and application outages.

Technical Skills

• Proficiency in SQL, Java for backend tasks, and REST/SOAP APIs.
• Experience with web services and application integrations.
• Knowledge of reporting tools such as Tableau or Power BI is a plus.
• Knowledge of HIPAA and healthcare regulations is a plus.
• Experience using AI tools and automation in Application Support.
• Strong knowledge of Microsoft technology stack and .NET ecosystem.

Must Have Skills

• Production Support experience.
• .NET and Microsoft technology stack expertise.
• Excellent communication and leadership skills.
• Ability to lead incident response and stakeholder communication.