Questions? Here is where to start.
Quick answers to common questions from job seekers, staffing vendors and hiring teams.
Frequently asked questions
The details that matter before joining or using the platform.
Do I need an account to browse jobs?
You can browse public private-job listings and the verified Government & PSU section without creating an account. Applying or using certain personalised tools can require sign-in.
How do I apply for a private job?
Open the relevant job, review the details and follow the application steps. Sign-in, resume details or subscription limits may apply to some application actions.
Where do Government & PSU applications go?
Government vacancies have official-source and official-apply links. Always confirm qualifications, dates, eligibility and fees on the relevant government organisation’s website. The AI Matters does not accept those official applications on the authority’s behalf.
What does JobFit do?
JobFit compares resume information with role requirements and provides AI-assisted fit insights. It is decision support, not a selection guarantee; sign-in and your plan’s allowance may be required.
Can a staffing agency join?
Yes. Choose the staffing vendor role, complete the relevant account/company details and use available private job requirements to submit suitable candidate profiles.
Do vendors see Government Jobs?
The vendor workspace focuses on private-sector staffing requirements. Government vacancies are offered through the public jobs experience for individuals.
How do recruiters request hiring support?
Use the Hire Talent enquiry page to share your hiring needs. The team can discuss permanent hiring, contract staffing or recruiting operations as appropriate.
Can candidates and vendors see their progress?
Logged-in workspaces include relevant application or submission views. Visibility depends on your account role, the associated job and the current stage of the hiring process.
Are the AI tools and conversations free?
Plan allowances differ for JobFit, Ask AI and InterviewFit. Accepted human-to-human conversations are available on the platform, with anti-spam measures for first contacts. See the Pricing page for current quotas and fees.
Can I cancel or pay once for a Pro plan?
Available one-time or recurring payment choices depend on the plan. The pricing page displays the current billing options before checkout.
How is my personal information handled?
Your account role affects what information other members can view. Refer to our Privacy Policy for platform data-handling information, and contact support with a specific privacy concern.
Still have a question?
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