Overview

Experience: 7-15 Years

Location: Remote

Mode: Contract for 3-6 Months+ Extendable

Note: Please avoid Hydrabad and AP profiles

The Role

As a Technical Consultant, you will use your Microsoft 365 expertise to support, maintain, enhance and optimise client environments as part of our Managed Services team. This role is ideal for a technically capable professional with strong experience across the Modern Workplace ecosystem (M365) and a customer-first mindset. You will work closely with clients to provide ongoing operational support, platform administration, and continual service improvement across their Microsoft 365 environment. Rather than focusing primarily on one-off project delivery, this role is centred on long-term customer outcomes, ensuring client platforms remain secure, well-governed, efficient and aligned with business needs. You will act as a trusted technical advisor, helping customers manage day-to-day issues, implement incremental improvements, and adopt best practice across collaboration, content management, governance and automation. The ideal candidate will bring strong hands-on experience in Microsoft 365, including SharePoint Online, Teams, Power Platform and data migration tools such as AvePoint Fly and ShareGate. Experience in Microsoft 365 governance, information management, security and compliance is highly regarded. If you enjoy supporting clients in an ongoing capacity, solving technical issues, improving platform health, and delivering practical outcomes through managed services, we’d love to hear from you.

Key Responsibilities

• Provide ongoing support and technical administration across client Microsoft 365 environments
• Monitor, maintain and enhance Microsoft 365 platforms to ensure stability, performance, security and usability
• Respond to service requests, incidents and escalations in line with managed services processes and service levels
• Troubleshoot and resolve issues relating to SharePoint Online, Teams, Power Platform and related Microsoft 365 technologies
• Perform platform configuration, administration and minor enhancements based on customer requirements
• Deliver proactive recommendations to improve governance, security, adoption, information architecture and operational efficiency
• Support and implement controlled changes, platform updates and service improvements within customer environments
• Assist with data migration activities, remediation tasks and post-migration support where required
• Contribute to documentation, knowledge sharing, runbooks and support procedures to strengthen service delivery
• Work closely with internal teams and customer stakeholders to understand priorities, manage expectations and deliver ongoing value
• Identify opportunities for service uplift, automation and continuous improvement across managed customer environments

Interpersonal Skills

• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders
• Ability to build trusted, long-term relationships with customers through responsive, high-quality support and advice
• Strong stakeholder engagement skills across a range of organisational levels, including operational teams, business users and executives
• Proven ability to manage competing priorities across multiple customers, requests and support activities
• A proactive and customer-focused mindset, with a strong commitment to service quality and continuous improvement
• Comfortable working collaboratively with internal delivery, support and account teams
• Strong problem-solving skills with the ability to investigate issues thoroughly and deliver practical, sustainable outcomes