Overview

No. of Positions: 6-8 roles

Location: All Ascendion Locations (Hybrid)

Experience: 8+ Years

Project Start Date is 15th August

Key Responsibilities

• Provide L2 production support for Guiding Care integration workflows or any other related healthcare applications
• Debug API calls, middleware logs, and SQL data issues
• Conduct root cause analysis and apply minor bug fixes/patches in C/.NET
• Develop automation scripts for configuration validation and regression testing
• Collaborate with L2 support, Dev, and QA teams on hotfixes and releases
• Monitor integration endpoint performance and resolve bottlenecks
• Maintain knowledge base for recurring issues and solutions
• Participate in on-call rotation (24x7 model, flexible shifts)

Required Skills

• L2/L3 Production Support
• Tech Stack: Concepts of SQL + .NET + API or System Integrations
• Bug fixing + Troubleshooting + Incident Management
• US HealthCare Knowledge
• Strong Communication Skills
• Participate in on-call rotation (24x7 model, flexible shifts)

Experience

• Extensive experience in technical support, system administration, or development related to healthcare management systems.
• Experience in .NET (C, ASP.NET, SQL Server).
• Experience with claims processing, benefits management, and provider network management in the healthcare space.
• Strong familiarity with databases and writing complex SQL queries.
• Experience in system integrations, including REST APIs.
• Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is desirable.
• Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)

Technical Skills

• Proficiency in SQL, .NET (for backend tasks), and working knowledge of APIs (REST/SOAP).
• Experience with web services.
• Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
• Knowledge of HIPAA and other healthcare regulations is a plus.
• Usage of AI in Application Support