Overview

Experience: 3–6 Years

Location: Remote

Key Responsibilities

• User administration
• Group management
• Instance upgrades
• Clone support
• Performance monitoring
• Dashboard creation
• ACL management
• Platform health monitoring

Required Skills

• CSA
• Administration
• Security
• Reporting
• Update Sets

Preferred Skills

• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• CMDB
• Asset Management
• IntegrationHub
• Flow Designer
• Virtual Agent (Preferred)
• Performance Analytics (Preferred)

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) – Mandatory for technical roles
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) – Preferred for consultants and architects
• ITIL Foundation V4 – Preferred
• Certified Application Developer (CAD) – Preferred for developers