Overview

Experience: 5+ years

Work Location: Remote

Job Description:

Responsible for managing and coordinating Application Management Services (AMS) across multiple business applications ensuring effective service delivery, issue resolution, vendor coordination and application governance.

Key Responsibilities

• Manage Incidents, Service Requests, Changes and Problems across the application portfolio
• Provide L2/L3 application support
• Coordinate with technical teams and application support partners/vendors for complex issues, escalations, service reviews, issue tracking and follow-ups
• Coordinate security patches, certificate renewals, security assessments and remediation activities
• Manage application licenses and renewals
• Support vendor invoice tracking and approval and coordinate contractor onboarding/offboarding with relevant teams
• Act as a key coordination point between business stakeholders, internal IT teams and external support partners while identifying service issues, operational risks and opportunities for continuous improvement

Required Skills

• ServiceNow
• IT Service Management
• Incident & Problem Management
• L2/L3 Support
• Vendor Management
• Stakeholder Management
• Application Governance
• Security & Compliance Coordination
• License Management