Overview

We are looking for a Senior Salesforce QA Engineer with 10–12 years of experience in software testing, including strong hands-on experience with Salesforce/SFDC, particularly Service Cloud. The ideal candidate will have strong expertise in manual and automation testing, Salesforce Administration, test case design, defect management, cross-browser/platform testing, and Agile/Scrum methodologies.

Key Responsibilities

• Contribute to test strategy and test plan documents and develop detailed test procedures.
• Create and execute test cases from structured business requirements as well as ad-hoc or limited documentation.
• Ensure adequate test coverage across functional, regression, compatibility, integration, and end-to-end scenarios.
• Perform hands-on testing of Salesforce UI, navigation, configurations, reports, page layouts, customizations, objects, and tabs.
• Validate Salesforce Service Cloud functionality and business workflows.
• Execute testing across multiple browsers and enterprise Windows platforms.
• Identify, analyze, document, track, and communicate defects through the complete Defect Life Cycle.
• Use tools such as JIRA and Zephyr for test and defect management.
• Perform automation testing using UFT and/or Selenium; maintain, debug, and enhance automation scripts where applicable.
• Work closely with Software Engineers, Application Engineers, IT Managers, Business Analysts, and globally distributed teams.
• Participate effectively in Agile/Scrum ceremonies and contribute to continuous QA process improvements.
• Proactively learn and apply new QA technologies, tools, and testing techniques.

Required Skills

• Bachelor’s degree in Computer Science, Computer Information Systems, or equivalent experience.
• 10+ years of overall QA/testing experience with extensive enterprise software testing exposure.
• 10+ years of experience working across multiple browsers and platforms, preferably in enterprise Windows environments.
• 10+ years of QA/testing experience with the Salesforce (SFDC) platform.
• Strong hands-on experience with Salesforce Service Cloud — mandatory.
• In-depth knowledge of Salesforce Administration — mandatory.
• Strong understanding of Salesforce Architecture.
• Strong hands-on experience testing Salesforce UI and navigation.
• Good knowledge of Salesforce Reports, Page Layouts, and customizations.
• Working knowledge of Standard and Custom Objects and Tabs.
• Strong understanding of test case design principles and defect reporting.
• Hands-on experience with manual and automation testing.
• Excellent written and verbal English communication skills.

Automation & Technical Skills

• Hands-on experience with UFT and/or Selenium.
• Ability to write, debug, maintain, and enhance UFT automation scripts is highly desirable.
• Working knowledge of scripting/object-oriented technologies such as JavaScript, C, VBScript/VBS, HTML, XML, and CSS.
• Knowledge of JIRA and Zephyr or similar test/defect management tools.
• Basic knowledge of SQL and web-based application architecture.

Preferred Skills

• Basic security testing of web applications.
• Basic understanding of performance testing.
• Experience with debugging and maintenance of UFT scripts.
• Understanding of web-based architecture and common browser compatibility considerations.
• Strong problem-solving ability and willingness to support team-level QA needs.

Core Testing Expertise

• Manual Testing
• Automation Testing
• Functional Testing
• Regression Testing
• Compatibility / Cross-Browser Testing
• Integration & End-to-End Testing
• Defect Life Cycle
• Salesforce UI & Configuration Testing
• Service Cloud Testing

Candidate Profile

The successful candidate should be proactive, analytical, detail-oriented, and comfortable working in a fast-paced, high-pressure environment. Strong communication, collaboration, ownership, and problem-solving skills are essential, along with the ability to work effectively with distributed global teams.