Overview

We are seeking a detail-oriented, analytical Salesforce QA / Test Engineer to lead quality assurance and test execution for an advanced customer support modernization engagement. In this role, you will be responsible for validating both declarative and custom Salesforce implementations, with a specific focus on testing AI capabilities, autonomous Agentforce actions, grounded prompts, and Service Cloud workflows. Working closely with Solution Architects, Senior Developers, and Business Analysts, you will design end-to-end test strategies, create comprehensive test plans, and execute functional, regression, integration, and user-journey testing. You will ensure that AI-driven features (such as sentiment analysis, auto-summarization, and grounding logic) perform accurately, comply with Einstein Trust Layer guardrails, and adhere to strict platform governor limits and data security models.

Key Responsibilities

• AI & Agentforce Testing: Design and execute test scenarios for Agentforce autonomous actions, grounded prompt templates, case sentiment analysis, Next Best Action logic, and AI-driven case summaries to verify accuracy, grounding relevance, and guardrail compliance.
• Service Cloud & Functional Validation: Perform end-to-end testing of complex Service Cloud components, including multi-step Salesforce Flows, Omni-Channel routing, background case creation, customer intervention wizards, and custom Lightning Web Components (LWC).
• Test Plan & Strategy Development: Develop, maintain, and execute detailed test plans, test cases, and test scripts based on Technical Design Documents (TDD) and Business Analyst user stories/acceptance criteria.
• Integration & API Testing: Validate REST/SOAP API integrations between Salesforce and external systems, ensuring data integrity, proper payload handling, and correct trigger behavior across automated workflows.
• Security & Trust Layer Verification: Test and verify Salesforce security configurations—including Profiles, Permission Sets, Field-Level Security (FLS), Sharing Rules, and Einstein Trust Layer data masking policies—to ensure zero data exposure risk.
• Defect Management & Triage: Identify, log, track, and prioritize software defects using Jira or similar tools. Work directly with developers to reproduce, troubleshoot, and re-test bug fixes.
• Automation & Regression Testing: Build and maintain automated regression test suites (using tools like Selenium, Provar, Playwright, or Robot Framework) for core user journeys, page layouts, and flow automations.
• UAT Support: Assist Business Analysts and client stakeholders during User Acceptance Testing (UAT) by preparing test data, environments, and validation checklists.

Required Skills and Experience

• Experience: 1-3 years of hands-on Quality Assurance / Testing experience, with at least 3 years dedicated to testing complex Salesforce platforms (Service Cloud preferred).
• Salesforce Core Knowledge: In-depth understanding of Service Cloud workflows, Case Management, Salesforce Flow behavior, LWC UI validation, and security/data visibility models.
• AI & Grounding Validation: Conceptual or practical experience testing AI-driven functionality, natural language interactions, prompt template outputs, or virtual agent responses for accuracy and hallucination checks.
• Test Automation & Tooling: Practical experience with Salesforce testing tools (e.g., Provar, Selenium, Playwright, Cypress) and API testing tools (e.g., Postman).
• Agile Defect Tracking: Strong proficiency with Agile testing practices and defect management tools like Jira, Azure DevOps, or TestRail.
• Data Management: Ability to create, manage, and mask complex test datasets across multi-sandbox environments using Data Loader or SFDX CLI scripts.

Preferred Certifications & Qualifications

• Salesforce Certified Administrator
• Salesforce Certified AI Specialist
• ISTQB Certified Tester (Foundation or Advanced Level)
• Prior experience testing generative AI features, chatbot decision trees, or contact center voice/omni-channel routing integrations.

Other Details

• Exp - 1+ years
• Notice period - Immediate joiner
• Location - remote