Overview

5 + Years

you’ll be the architect behind the workflows that keep our business running smoothly. Your work will directly impact how teams collaborate, resolve issues, and deliver services—helping us scale faster and serve our customers better. You won’t just be coding; you’ll be shaping the way people work.

Key Responsibilities

• Design, develop, and implement custom applications, modules, and workflows on the ServiceNow platform.
• Configure and customize ServiceNow modules such as ITSM, ITOM, or CSM to meet business needs.
• Integrate ServiceNow with third-party systems using REST/SOAP APIs for seamless data exchange.
• Develop client scripts, UI policies, business rules, and scheduled jobs to automate processes.
• Collaborate with stakeholders to gather requirements, translate them into technical solutions, and deliver high-quality outcomes.
• Maintain platform performance, troubleshoot issues, and ensure adherence to best practices.
• Participate in code reviews, testing, and deployment activities to ensure robust and scalable solutions.

Required Skills

• 5+ years of hands-on experience as a ServiceNow Developer.
• Strong proficiency in JavaScript, GlideScript, and ServiceNow APIs.
• Experience with ServiceNow modules such as ITSM, ITOM, or CSM.
• Familiarity with integration protocols (REST, SOAP) and authentication methods (OAuth, SSO).
• Understanding of ServiceNow data model, ACLs, and security best practices.
• ServiceNow Certified System Administrator (CSA) or higher certification preferred.
• A problem-solving mindset and the ability to work collaboratively in a fast-paced environment.