Refund & Cancellation Policy

01Plans and billing options

The AI Matters may offer free services, one-time purchases and paid recurring plans for individuals or staffing partners. Current pricing, plan inclusions, billing period and limits appear on our Pricing page or in an agreed custom enterprise proposal. Recurring subscriptions require a corresponding checkout choice or payment mandate; a one-time purchase is not itself a request for recurring AutoPay.

02Cancelling a recurring plan

You may request cancellation of a recurring subscription through available account/subscription controls, supported payment-provider mandate controls, or by contacting support@theaimatters.com. Include the account email, plan and payment/order reference (never send a card PIN or OTP).

Cancellation of future renewals is separate from a refund of amounts already charged. Where cancellation takes effect and what access remains for the current paid period depends on the plan, payment mandate and applicable consumer law. Please cancel sufficiently before your next billing date to allow payment-provider processing.

03When a refund may be considered

We review requests relating to duplicate charges, an unsuccessful payment recorded as successful, payments made in error, a service that was not delivered as described, or other circumstances where a refund is required by applicable law. Eligibility may depend on the transaction, whether the paid feature was delivered or used, relevant service terms and the applicable consumer protections.

Buying a plan does not guarantee interviews, candidate placements, examination eligibility, AI score outcomes or employment, and disappointment with those outcomes alone does not automatically establish refund eligibility. We do not impose a blanket no-refunds rule where the law requires a remedy.

04How to submit a request

Email support@theaimatters.com with your account email, payment date, amount, order/payment reference, affected plan and a concise explanation. Never send a card CVV, password or one-time password. We will review the request, seek any necessary details and communicate the outcome.

05Refund processing and payment partners

If a refund is approved, it is ordinarily issued using the supported payment-provider workflow to the eligible original payment method, subject to applicable banking/provider rules. The time until funds appear depends on the provider and financial institution; we do not promise a fixed timeline for every method. Payment-related disputes may also be subject to the terms of Razorpay or the payment method you used.

06Updates and support

We may update this policy when plan structures or laws change. For service commitments, see our Terms & Conditions; for transaction data processing, see our Privacy Policy. Contact support@theaimatters.com for help.