Overview

Experience: 8 - 10 years

Shift Timing: 10am-7 Pm

Work Location: Remote

Key Responsibilities

• Telecom SOMT Architecture
  • Design end-to-end ServiceNow SOMT architecture for telecom/fiber services.
  • Design Quote-to-Order, Order-to-Fulfillment, Provisioning, Billing, and Closure processes.
  • Design New Order and MACD (Move, Add, Change, Disconnect) lifecycle processes.
  • Define Product, Service, and Resource relationships across the telecom service lifecycle.
  • Design reusable and scalable telecom fulfillment patterns.
  • Define integrations with external systems such as CRM, CPQ, Billing, Inventory, Network/OSS, and ERP.
• ServiceNow SPM Experience
  • Strong understanding of ServiceNow Strategic Portfolio Management (SPM) capabilities and how they can complement SOMT.
  • Design solutions using SPM Project/Project Portfolio Management capabilities for telecom implementation and delivery initiatives.
  • Experience with Project Charters, Projects, Tasks, Dependencies, Milestones, Planned vs. Actual Dates, and Project Status Tracking.
  • Ability to leverage SPM Epics and related functionality to manage business initiatives and delivery requirements.
  • Define the appropriate boundary between standard SPM capabilities and SOMT/custom extensions.
  • Experience integrating or aligning SOMT Order/Service lifecycle processes with SPM project and delivery management.
  • Recommend standard ServiceNow capabilities wherever possible while minimizing unnecessary customization.
• Solution Architecture & Integration
  • Create end-to-end solution architecture, functional architecture, and integration designs.
  • Define data flows and integrations between SOMT, SPM, CRM, CPQ, Billing, OSS/BSS, ERP, and other enterprise systems.
  • Identify gaps between standard ServiceNow capabilities and business requirements and recommend appropriate solutions.
  • Ensure solutions are scalable, reusable, maintainable, and aligned with ServiceNow best practices.

Required Skills

• 10+ years of overall IT/solution architecture experience.
• Strong hands-on experience with ServiceNow, particularly SOMT / Telecom Service Management.
• Proven experience designing telecom/fiber Quote-to-Order and Order-to-Cash/Order-to-Fulfillment solutions.
• Good experience with MACD processes and telecom product/service lifecycle management.
• Practical experience with ServiceNow SPM, including Projects, Project Tasks, Dependencies, Milestones, Epics, and portfolio/project tracking.
• Experience determining when to use standard SPM/SOMT functionality versus custom development.
• Strong experience in ServiceNow integrations and enterprise architecture.
• Excellent stakeholder communication and solutioning/presales experience.