Overview

Experience: 4+ years

Work Location: Remote

Key Responsibilities

• Configure and develop Salesforce OMS capabilities from approved designs and business requirements.
• Implement the end-to-end order lifecycle: ingestion, validation, allocation, fulfilment, shipment tracking, cancellation, returns, exchanges, refunds, closure, and reconciliation.
• Enable omnichannel fulfilment, including Ship-from-Warehouse, Ship-from-Store, and Buy Online Pick Up In Store.
• Build and maintain integrations with eCommerce, POS, WMS, ERP, payment, tax, logistics, and customer service platforms.
• Develop Apex, Lightning Web Components, flows, REST APIs, platform events, and integration services as required.
• Configure data models, validation, permissions, queues, notifications, automation, and inventory synchronization.
• Implement transformation, error handling, retries, monitoring, and reconciliation across integrations and data flows.
• Write unit tests; support system, user acceptance, performance, deployment, and production testing; and resolve defects.
• Prepare technical documentation, deployment notes, integration specifications, and runbooks.
• Follow development, version control, code review, and release standards; contribute estimates, workshops, and knowledge transfer.

Required Skills

• 4+ years of Salesforce development experience, with hands-on Salesforce Order Management or comparable commerce/OMS platforms.
• Strong hands-on expertise in implementing and managing OMS connectors and payment gateway adapters.
• Strong skills in Apex, Lightning Web Components, Salesforce Flows, Platform Events, REST/SOAP APIs, data modelling, and asynchronous processing.
• Experience delivering order lifecycle, fulfilment, returns, refunds, inventory, and payment-related processes.
• Integration experience across eCommerce, POS, WMS, ERP, payment, tax, or logistics platforms.
• Good knowledge of Salesforce security, profiles, permission sets, sharing rules, queues, and environment management.
• Experience with Git, Salesforce CLI, change sets, DevOps Center, or comparable CI/CD tools.
• Proficiency in unit testing, Apex debugging, integration monitoring, production support, data mapping, transformation, reconciliation, and data quality.
• Ability to collaborate effectively with architects, analysts, testers, business stakeholders, and third-party vendors.
• Exposure to Salesforce Agentforce, such as building or configuring AI agent actions for order-related tasks.

Preferred Skills

• Salesforce Commerce Cloud, Service Cloud, or Data Cloud.
• MuleSoft or comparable integration middleware.
• Inventory and fulfilment platforms in retail, eCommerce, consumer goods, or logistics environments.
• Salesforce Platform Developer I or II, Administrator, or B2C Solution Architect certification.

Key Competencies

• Salesforce OMS configuration, Apex, Lightning Web Components, and automation.
• API development, integration, inventory synchronization, and data processing.
• Order fulfilment, returns, refunds, and payment orchestration.
• Troubleshooting, unit testing, documentation, and production support.
• Agile delivery, collaborative problem-solving, and clear stakeholder communication.

Success in the Role

• Deliver reliable OMS configurations, customizations, and integrations.
• Build scalable, secure, testable, and maintainable solutions.
• Resolve issues efficiently across Salesforce and connected systems.
• Support successful testing, deployment, stabilization, and consistent delivery standards.
• Collaborate effectively within multidisciplinary, distributed teams.